Refund policy

Returns & Exchanges

At Naturally Smart Vitamins, your wellness journey matters to us. Every product we create is designed with care and backed by science, and if something isn’t the right fit for you, we’re here to help.

First-Order Guarantee

Trying us for the first time? You can shop with confidence. We’ll refund your first order, minus shipping charge, when requested within 30 days from the date of purchase. Please note that bundles cannot be returned or refunded.

Standard Returns

We consider refunds on a case by case basis. You have 30 days from the date you receive your item to request a return. To qualify, items must be unopened, unused, and in their original packaging, with a receipt or proof of purchase.

To start a return, email info@naturallysmartvitamins.com to request authorization. If approved, we’ll send you a prepaid return label and return instructions.
Return address:
17071 Ventura Blvd., Suite 100
Encino, CA 91316

*Items sent back without prior approval will not be accepted.*

Return Shipping Costs
For returns, the cost of the return label will be deducted from your refund.
If you prefer store credit, this fee is waived.

Non-Returnable Items

We cannot accept returns on:

  • Bundles
  • Final-sale or discounted items
  • Gift cards

Damages & Issues

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us right away so we can evaluate and make it right.

Refund Timing

Once your return is received and inspected, we’ll notify you if it’s approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to post the refund.
If it’s been more than 15 business days since your return was approved, please email info@naturallysmartvitamins.com for assistance.